New Appointment - Head of Account Management

Published by Health Metrics, August 9, 2022

We’re delighted to announce Melissa McCarthy has joined Health Metrics in the role of Head of Account Management within our Executive Leadership Team. This is a newly created role and Melissa is focused on establishing and building strong relationships with our customers to ensure they fully optimise their investment in our eCase software platform.

Melissa has more than 16 years account management experience. She has focused her career on working with organisations across the public and private sectors to help them take full advantage of a range of technology and facility services solutions. Prior to joining Health Metrics, Melissa held the role of Account Manager ANZ at Urbanise, a provider of a cloud-based facilities and asset management platform.

Melissa commented: “I’m very excited to work with the team at Health Metrics and I’m enjoying working closely with our customers to help them achieve improved outcomes for both their staff and clients. The residential aged care sector is under significant pressure to change and personally I find it very rewarding to work within a business that is seeking to make a real difference to the daily lives of carers and residents.”

A real food lover, one of Melissa’s life goals is to find the best Vietnamese Phở in Melbourne – so if you have any recommendations be sure to let her know. Melissa also loves the outdoors life, which sees her enjoying everything from camping trips on the Murray River to open-air concerts. She’s also keen to take her young family back to Bali for a family adventure now that international travel is back on the agenda.

Paul Brindle, CEO Health Metrics commented: “We’re really pleased Melissa has chosen to join us; she brings exceptional customer relationship skills and experience to our business. Melissa’s passion for building great relationships with her customers, together with her appreciation of the complex challenges and requirements they face will be pivotal to improving the outcomes we deliver to our customers.”